Our Work

Our case studies highlight how we’ve helped clients overcome challenges, design effective learning pathways, and bring clarity and creativity to their training initiatives. Each example demonstrates our commitment to developing content that works, and learning that lasts. Explore the results, approaches, and outcomes that define the Kiwi Red difference.

Process Re-engineering Across Global Industries

A senior consultant with deep expertise in process re-engineering approached Kiwi Red to transform his specialist knowledge into a structured training program. His experience spanned multiple industries — including healthcare, energy, banking, and transport — and extended across global hubs such as New York, London, Hong Kong, Paris, and Copenhagen. The challenge was to take this wealth of expertise and design a learning program that would make complex concepts both practical and accessible for organizations worldwide.

Kiwi Red partnered closely with the client to translate his subject matter expertise into a comprehensive, evidence-based program. We designed and developed course manuals, learning materials, and case examples that reflected the realities of each industry, ensuring participants could connect theory to their day-to-day operational challenges.

The program was structured around key dimensions of process re-engineering, including:

Mapping and analyzing workflows to identify bottlenecks.
Using segmentation to simplify complex processes.
Strategies for streamlining, automating, outsourcing, or eliminating tasks.
Building robust business cases for senior management approval.
Balancing efficiency gains with cost optimization.

Through this collaboration, Kiwi Red created a tailored training pathway that not only showcased the client’s expertise but also equipped participants with actionable tools to improve efficiency, reduce costs, and strengthen organizational performance.

This case study highlights how Kiwi Red helps subject matter experts transform their knowledge into engaging, high-impact programs that deliver value across industries and borders.

Sales Communication Strategy for the Future

A senior consultant specializing in sales communication strategy approached Kiwi Red to develop a training program that would bring her expertise to life for the banking and financial services sector. With decades of experience navigating evolving customer expectations, her focus was on helping sales teams move away from outdated, push-driven tactics and toward trust-based, customer-centered communication. Her vision was a program that reflected the realities of modern sales — blending technology, emotional intelligence, and long-term relationship building.

Kiwi Red worked closely with the client to design a structured program that translated her expertise into practical, engaging learning materials. We created course manuals, participant guides, and case studies that reflected the challenges sales teams face in a highly competitive, digitally connected marketplace. The content was carefully designed to balance cutting-edge communication trends with timeless soft skills that keep trust at the heart of every interaction.

Key areas covered in the program included:

Recognizing and adapting to customer buying styles.
Using personalization and data-driven outreach responsibly.
Integrating video, AI tools, and real-time communication into sales processes.
Leveraging social media to build brand presence and customer trust.
Practicing emotional intelligence and cultural awareness in client relationships.
Developing transparent, customer-first communication strategies.

Through this collaboration, Kiwi Red transformed the consultant’s specialist knowledge into a future-focused training pathway that equips banking and financial services professionals to thrive in 2025 and beyond. The result was a program that empowers sales teams to build credibility, create authentic connections, and deliver win-win outcomes in an increasingly global and digital sales environment.

Optimizing Sales in a Changing Marketplace

A sales consultant with extensive experience in optimizing sales performance partnered with Kiwi Red to create a program designed to help organizations rethink and refine their revenue processes. His expertise lay in navigating the major shifts that have reshaped sales over the past two decades — from the rise of CRM and Sales Performance Management tools to the new power dynamics created by the Internet and globalized markets. The challenge was to transform this rich knowledge into a training program that would prepare sales teams to compete effectively in today’s B2B environment.

Working closely with the client, Kiwi Red developed a comprehensive training pathway that connected historical perspectives with current and future sales realities. We created structured course manuals, interactive learning activities, and case examples tailored to the realities of technology, telecommunications, and consulting firms across North America. The program was designed to show participants not just how sales has changed, but also how to optimize processes to succeed in this new landscape.

Key program elements included:

Reviewing and streamlining revenue processes to maximize performance.
Leveraging CRM and SPM tools to improve tracking, accuracy, and efficiency.
Understanding the shift from transactional selling to complex relationship-based models.
Redefining trust-building in an era where prospects have more information and options.
Aligning sales activities with the organization’s Ideal Client Profile (ICP) and modern buyer expectations.
Developing skills to engage decision-making teams rather than single individuals.

By combining the client’s deep expertise with Kiwi Red’s ability to design evidence-based, industry-relevant content, we created a program that equips sales professionals to thrive in an increasingly competitive and technology-driven environment. The outcome was a training solution that helps organizations optimize their sales processes, strengthen customer trust, and improve results across diverse markets.